The excitement of installing a new version of macOS, especially if its a High Sierra 10.13, is only tempered by the possibility of it not working properly or not being compatible with the apps you use most.
Before you begin upgrade to macOS make a bootable backup
Oct 24, 2017 There's now a 'Lock Screen' under the Apple menu. Now it's available for all, no longer hidden, and no longer requires a novice or casual user to open the Keychain Access app. Feb 08, 2019 Welllll, he does refer to MacOS in general. Could be that this is only a problem for older macs. AFAIK secure enclave does encrypt the keychain. So what Im seeing is: you need physical acces, a mac without secure enclave, and an unlocked (?) keychain.
If you haven’t started the process of upgrading yet, check if the Mac is compatible with macOS High Sierra and make a bootable backup.
Do it now, before you do anything else. If things go disastrously wrong at least you’ll be able to boot from macOS’ Recovery partition and migrate all your data back to your Mac. You can use any backup tool you like – Apple obviously favours Time Machine, but you don’t have to use it. You can use, for example, Get Backup Pro, which comes with your Setapp subscription. Don’t have a Setapp subscription? Click here to sign up.
Common macOS High Sierra problems
While most new versions of macOS are relatively problem-free, it’s not unknown for users to have issues – particularly with a beta or .0 release. Thankfully most are easy to resolve. Here’s how to fix the most common High Sierra issues.
High Sierra installer won’t download
If you’re trying to download the macOS High Sierra installer, you’ll need to have signed up to App Store. If you’ve done that, and managed to start the downloading process only for it to fail, force quit the App Store app.
- Press Cmd-Alt-Esc or go to the Apple menu and choose Force Quit.
- Select the App Store app and confirm you want to force quit.
- Re-launch the App Store and try downloading again.
macOS High Sierra won’t install
If the download completes successfully but the installation doesn’t finish, force quit the installer using the same procedure as above.
Macos Keychain App Wont Lock Windows 10
- Restart your Mac
- Launch the App Store app and go to the Purchases tab.
- Find macOS High Sierra and click Install.
If that doesn’t work, try deleting the downloaded installer (it’s in your Applications folder) using CleanMyMac and download it again.
If you have a copy of macOS Server in your applications folder, that may be the root of the problem. Delete it and try again.
Getting the rainbow wheel every few seconds after upgrade
Check console.app and if you’re getting errors from sandboxd and hidd (IOKit), your problem is a third party software. It’s probably because it wasn’t supported by the new APFS file system. It tries to repeatedly update causing your Mac laptop to be stuck in an endless loop. To fix this issue, just find and remove this app and everything will be fine.
What if macOS High Sierra stops responding?
If your Mac hangs and you can’t do anything at all, wait up to half an hour to see if that helps. If not, force your Mac to restart by holding down the power button and waiting for it to shutdown and then start again.
Fix macOS problems
A top-notch selection of tools for fixing High Sierra issues. Try what works for you the best, free of charge.
macOS 10.13 High Sierra keeps logging out
In case you’re getting tired of you new OS kicking you out of your account on random occasions, there’s a chance it’s pretty easy to turn it off. For instance, there is a setting in your Security & Privacy menu that is responsible for that.
- Go to Security & Privacy > Advanced and find the box saying “Log out after… minutes of inactivity.”
- Uncheck it.
You can go even further and turn off the need to enter your password every time you open your Mac or turn it on. In the same Security menu find General settings and uncheck another box, the one saying “Require password after sleep or screen saver begins.” As you can tell, though, that it not the most secure option, especially if it’s your work computer or if you can expect other people getting a hold of it.
If the problem occurs when you’re using Chrome browser, disable the hardware acceleration feature: look for Advanced menu in its settings and turn off hardware acceleration.
How to fix USB devices not recognized on High Sierra
It’s not a nice thing to find out after getting a brand new system, but some Macs have been struggling with USB devices after the upgrade. If your Mac is one of them and refuses to see or read USB drives, external drives, and so on, try resetting SMC.
We’ve explained earlier in the article how to do it, but here’s brief instruction. For all laptop Macs like MacBook, MacBook Pro, and Air, simply turn it off and then on again, while holding Shift + Control + Option and the Power button for 10 seconds.
For iMac, Mac mini, Mac Pro, and Xserve, You start my turning off your Mac and then unplug the power cord. Chill for about 15 seconds. Look out of the window or something. Plug the cord back in, wait a couple of seconds and turn your Mac on.
If the problem remains, you can try to reinstall High Sierra or consult with customer support at Apple.
Security issues in High Sierra: Password Stealing
The only known and relatively famous security issue with the latest macOS is the password stealing code created by security researcher Patrick Wardle. Long story short, he showed that if he wanted to (and you allowed him by installing his malicious code on your Mac), he could extract your passwords from Keychain without having your master password for the system.
If you look into it, it all boils down to “Don’t get into white vans with strangers and don’t install suspicious software from shady developers on your Mac.” Basic safety precautions. Make sure you visit the developer’s website, make sure you install signed apps from trusted sources. That’s about it.
To check your safety settings, go to System Preferences > Security & Privacy > General and see if ‘App Store and Identified’ developers is selected.
Meanwhile, Apple is reportedly working hard on patching up the breach.
How to fix Mac running slow on macOS High Sierra
In case you’ve just upgraded to the new macOS and your Mac runs slower than it used to, worry not. It’s common and it’s not exactly an issue. The thing is that your Mac is reindexing a bunch of files while running a new system and it slows down its productivity and performance.
For 12-24 hours your Mac could experience these trouble and they are still within the range of normal behavior. If your Mac is running slow a few days after the upgrade, try some Mac-optimizing utilities to fix it. For instance, there is an app called CleanMyMac that can remove system junk and speed up your Mac. It’s a Mac cleaner with a set of handy utilities, some of which might come in handy.
For instance, one of the reasons for your Mac slowing down could be that some apps hog too much RAM. To see if this is the problem, try opening Activity Monitor and see which apps take to much processing power. If some of them seem to be exceedingly greedy and you’re pretty sure that’s not how it’s supposed to be, you can reset them.
To fix RAM-consuming apps, use the special module in the CleanMyMac app that we mentioned earlier, Uninstaller. Simply open CleanMyMac, go to Uninstaller, find the app in question and click Reset. The app will then lose its preferences and stored info and roll back to default settings. It’s basically like reinstalling it but without the hassle.
If your Mac goes all the way and becomes completely unresponsive or even needs rebooting, follow the instruction in our guide on how to speed up a slow Mac after installing macOS.
Fix problems with apps compability
With every macOS upgrade there are older versions of apps that are no longer supported by their developers. One casualty of High Sierra is Microsoft Office 2011 for Mac. Microsoft has said that it will not offer support for it running on new macOS and it’s likely you’ll have problems with it. The only solution is to upgrade to Office 2016.
For other apps, upgrade them and check the developer’s website for details of High Sierra support. Even if an app doesn’t work with the new version of the new OS, it’s possible its developer is still working on support and it will work by the time macOS ships.
If you want to delete an app – perhaps because you’ve replaced it with a newer version – use CleanMyMac Uninstaller to make sure you delete all the files associated with the app.
Display issues on High Sierra
A few things can go wrong with your Mac’s display after the upgrade, so let’s see what can be done when they occur. You might experience troubles waking your Mac from sleep, when the display just never comes live or it does, but minutes after you’ve jammed every key on the keyboard.
Then you might also experience flickering of certain images while browsing the web. The last issue is a grey screen or a blue screen that signal something going pretty wrong with the whole Mac-to-display connection.
What you need to do to fix it is resetting your NVRAM. It’s that kind of memory that unlike regular RAM is non-volitile which means it keeps info when your Mac is turned off. That’s why simply turning it off and on again won’t help. Anyway, it’s a quick fix.
- Turn your Mac off and when you turn it back on, hold Command+Option+P+R while it’s booting. You will either see your screen blink twice or hear a two chimes.
- After that you need to have your System Management Controller reset also.
- Turn your Mac off again and press and hold Shift + Control + Option and the Power button for 10-15 seconds.
That should do it.
Fix Wi-Fi problems
One of the issues that has been reported the macOS High Sierra is with wifi signals. To analyse your wifi network after installation, use WiFi Explorer or NetSpot, both available in Setapp. Both these tools map the wifi networks within range of your Mac and identify areas where signals are either strong or weak. By using one of these apps, you should be able to tell if your Mac is having wifi problems.
If you can’t identify a problem and can’t connect to a network, try switching wifi off in the Finder menu bar, waiting 30 seconds and switching it back on again.
Bluetooth issues on macOS 10.13
Not much has been reported about Bluetooth issues on macOS High Sierra at the moment. However, there’s always one infallible piece of advice to give: re-pair your device. Find the Bluetooth icon in the upper right corner and open its preferences. If you can’t see it there, go to System Preferences and find Bluetooth menu.
Hover on the device in question and click the X-mark next to it. This not just disconnects the device, but removes it entirely from the list until you pair it back. To restore the device, set it into the painting mode and when it shows up in the list below, click “Pair.”
macOS High Sierra battery problems
Ramping up performance and adding new features while avoiding putting more strain on a battery is tough. So don’t be surprised if your Mac’s battery (if it’s a laptop) doesn’t last as long after upgrading. Use iStat Menus, available in Setapp, to monitor battery life – as well as CPU usage, fan speeds, temperatures and a host of other data. That way you’ll be able to tell if your battery really is performing less well after upgrading.
Your Mac use more power when it’s processor is under stress – partly because it generates heat which needs fans to cool it. So quit any apps that are hogging processor cycles if you’re not using them. You should also update apps to their most recent versions, and could turn down your screen’s brightness and move somewhere cooler if you’re sitting somewhere that’s particularly hot.
If your Mac’s battery hasn’t been its best self since the upgrade, try checking where the problem is. Open Activity Monitor > Energy and see which apps take up the most. Browsers and rendering software is expected to be energy-heavy, so that’s normal.
But if you’re seeing some minor applications you rarely use taking up a chunk, consider uninstalling them. You can use the specially-made CleanMyMac's Uninstaller for the job, because just dragging an app to the trash doesn’t uninstall it fully.
No Mail notifications in macOS High Sierra
In case you either see mail notification for less then a second or don’t see it at all, there might be a problem with settings. Try checking if you have the notifications turned on in System Preferences > Notifications. Does you alert style say “Banner”? If it does but the problem remains, change the alert style from 'Banner' to 'Alert' or 'None'. After that you can switch it to 'Banner' again and from now on it should work fine.
APFS compatibility issue with games and Unity engine
This part is for gamers only. If any of these names ring a bell for you, don’t rush to upgrade: 'Cities: Skylines', 'Civilization V', 'Team Fortress 2,' 'Half-Life 2,' and 'Counter-Strike: Global Offensive.'
Developers of these games and of the Unity engine, joined by threads on Reddit and Steam, have all voiced concerns about the APFS system and its compatibility with the main game engine and graphic controls. So, before you upgrade, hit Reddit or Google and find out if these troubles have been resolved.
If all else fails
If a force restart doesn’t work and you can’t get your Mac to run the new OS at all, the next step is to try repairing the disk on which it’s installed.
- Restart your Mac while holding downs cmd+R to boot in recovery mode.
- When it’s booted, choose Disk Utilities from the macOS Utilities menu.
- Click Repair Disk to to fix any problems on the disk.
- When it’s done, restart your Mac normally.
If that doesn’t work, you’ll need to reinstall macOS.
- Plug in the hard drive on which you made the bootable backup and select it as your Mac’s Startup Disk in System Preferences.
- Re-boot while holding down cmd+R.
- When the macOS Utilities menu appears, choose Disk Utilities and use it to erase you Mac’s main drive.
When it’s done, choose Reinstall macOS and select your Mac’s main drive as the destination. Wait for High Sierra to install and restart. When you see the Setup Assistant, choose the option to migrate data from another disk and choose the external disk as the source.
These might also interest you:
Are you frustrated with the issue of “Cannot connect to app store on Mac with MacOS Catalina” on Mac after the update? And it looks like error connecting your Mac to the Apple server. A remarkable update for the Mac’s App Store is now on macOS. The completely redesigned app store is the #1 experience. Let’s see my past tutorial on How to enable automatic software Update on macOS that auto-fix software issues with new update auto-install on Mac.
Have you ever before received blank screen telling Can’t connect to App Store in macOS? Then I believe that you have solved the problem with a few simple tricks. And I do think you aren’t panic and ready to fix can’t connect to the app store in macOS Catalina.
we are happy to help you, submit this Form, if your solution is not covered in this article.
Probably the problem arises due to old cache files and some malfunctioning elements. Before fixing can’t connect to the app store in macOS, you should check some requirements to run an app store. Please note that if you are facing this error in MacBook Air, iMac, MacBook Pro, Mac Mini, and MacBook, then you can fix by following these tips.
There are many Mojave users noticed issues and submitted problem on Apple supports like this:
After upgrade to MacOS Catalina, I cannot login or connect to App Store.
I am using the latest MacBook Pro 2018 version. After upgrade to MacOS Catalina, I cannot sign out, login App Store or View my account. It always show “Cannot Connect to App Store“. I also upgrade my iMac to MacOS Catalina, my iMac does not have this issue.
How can I fix this issue on my 2018 MacBook Pro?
Why does it say Cannot connect to the App Store on Mac?
Quick Look that Fixes:
- Check the internet connection by connecting different devices to the wireless network.
- Once disconnect internet connection and re-connect again.
- Check whether the App Store isn’t down or Check Apple System Status, it might be possible that Apple is upgrading and so Mac App Store is under maintenance.
- Shut down mac and after few minutes restart it.
- Force quit the Mac App Store and again launch it by holding the Shift key. If it works for you, then update the Mac App Store.
- Disable Antivirus for once (ignore if you don’t have antivirus) and check if App Store is working on Mac or not.
Fix 1: Check Date & Time of your Mac
Check Date & Time, if they aren’t correctly set up then it might be possible that Mac App Store won’t connect in macOS Mojave.
- Step #1: Click on the “Apple” icon and open “System Preferences.”
- Step #2: Now, tap on “Date & Time.”
Fix 2: Check Apple System Status Page
It might be possible that you are not the only person with Can’t Connect to App Store MacOS Catalina or Mojave, this possibility can only be true when App Store is down due to maintenance or some bug. You can check the Apple System Status Page to determine the availability of the Mac App Store.
Fix 3: Stop Using Proxy Server on Mac Under Network Settings
Normally People are using a Proxy server in the case of slow networks and boost internet speed. Sometime Proxy server used for broke the security. So, go with the below network settings.
- From the top Mac menu, Click on Apple Logo.
- Next, click on the System Preferences option.
- Now, Find and Tap on the Network option.
- At the bottom right corner of the screen, click on Advanced.. option.
- Click on Proxies Tab and Select the Checkbox, Auto Proxy Discovery and uncheck the SOCS Proxy checkbox.
- That’s it.
Fix 4: Disable Digital Certificate Assurance EV root on Mac
Follow this solution on your Mac, Disable digital certificate on your Mac and test.
- Open Finder on Mac, Click on Applications > Utilities.
- Now, Open Keychain Access.
- Next, From the keychain window, select System Tools under the Keychains and All Items under the Categories section.
- Now on the Next side, Double click on Digicert High Assurance EV Root CA.
- Under the Trust Section, Select Never Trust under the When Using this certificate.
- That’s it.
- After that restart the Mac, and revert the changes.
Fix 5: Delete DB file from Mac cache folder
First of all, find the Cache folder on your MacBook mac computer. The folder path is complex so follow the below command,
- Open Finder on Mac.
- Next, From top Mac menu > Go > Go to Folder…
- Now, Enter this command: /var/db/crls/ and Click on Go.
- Here you will see the db file names: “crlcache.db” and “ocspcache.db”
- Move this file into the Trash folder. and Restart your Mac.
- Now, check the Apple Store on Mac working as expected.
- That’s it.
Fix 6: Update Mac to Latest Software Version
Check which version of macOS are you using, if there is an update available then update it.
- Step 1: Click on the “Apple” icon and select “About this Mac.”
- Step 2: There you can see which version is installed on your Mac.
- Try clicking on the “Software Update” option to see if it takes you to App Store.
Useful for you: Turn on Automatic Software Update on Mac.
Fix 7: Make sure Internet Connection is Live
To use Mac App Store, your Mac must be connected to an internet connection or it will show “You Are Not Connected to the Internet” error. So if you are receiving the same error line, then your Mac’s internet connection might be slow or not working at all. To cross-check it, open the Safari Browser and load any website, if it works perfectly, then you need to move to the next Fix.
Meanwhile, try these tricks;
Macos Keychain Repair
- Switch to different Wi-Fi networks or connect broadband Cable to Mac.
- Restart your Wi-Fi Modem or Router.
- Turn Off VPN, if it is active.
- If none of them works, contact your INS.
Fix 8: Sign Out and Sign In on Mac
If still you can’t connect to Mac App Store, and App Store not downloading apps on Mac, the recommended Fix is to Sign Out and restart the Mac and then Sign In with the Apple ID. This will quickly remove if the Apple ID is causing any issue while downloading Apps on Mac.
- Launch the App Store and click Store on the menu bar.
- Click Sign Out.
- Next, click on the App Store and then Quit App Store.
- Restart your Mac and then open the App Store and again selectStore to Sign In.
Fix 9: Delete App Store Preferences from Mac
App Store Preferences can be somewhat called the cache files of the Mac App Store, which is used to make App Store faster, but it can create numerous issues like this. Sometimes, deleting them is the only solution to bring back the functionality of the program and in your case, it may fix App Store Not Working on Mac problem.
- Navigate to the Finder.
- Click Go and select Go to Folder.
- Type the following path, ~/Library/Caches/ and Go.
- Now find the following files and move them to the Trash.
- apple.appstore
- apple.applestoreagent
- storeaccount
- storeassets
- storedownload
- storeinapp
Next, type the path as you’ve done earlier, ~/Library/Containers/ and click Go and delete the files as mentioned below.
- apple.storeagent.plist
- apple.commerce.plist
- apple.appstore.plist
Fix 10: Check the Firewall Settings on your Mac
The Firewall settings on your Mac are set to protect the system from threats and enhance security. However, it can also cause an issue when any wrong option is selected, so you must check one and verify the following settings to fix the App Store Not Working on macOS Catalina or MacBook Pro.
- Navigate to the System Preferences.
- Go to Security & Privacy.
- Open Firewall.
- You may need to click on the Lock icon at the bottom and enter an Administrator password to change settings on the Firewall.
- Check the box of Automaticallyallow built-in software to receive incoming connections.
Fix 11: Clear Firewall Cache on your Mac
If Firewall settings are already correct, then try to delete the Firewall cache of Mac. Don’t worry the Firewall will create a new cache automatically.
Premium Support is Free Now
We are happy to help you! Follow the next Step if Your Solution is not in this article, Submit this form without Sign Up, We will revert back to you via Personal Mail. In Form, Please Use the Description field to Mention our reference Webpage URL which you visited and Describe your problem in detail if possible. We covered your iPhone 11 Pro, iPhone 11 Pro Max, iPhone 11, iPhone 8(Plus), iPhone 7(Plus), iPhone 6S(Plus), iPhone 6(Plus), iPhone SE, SE 2(2020), iPhone 5S, iPhone 5, iPad All Generation, iPad Pro All Models, MacOS Catalina or Earlier MacOS for iMac, Mac Mini, MacBook Pro, WatchOS 6 & Earlier on Apple Watch 5/4/3/2/1, Apple TV. You can also mention iOS/iPadOS/MacOS. To be Continued...
- Launch Finder.
- Click Go > Go to Folder.
- Type the path, /var/db/crls/ and click Go.
- Once you entered the location, find the following files and move them to Trash.
- crlcache.db
- ocspcache.db
- If asked, enter the Administrator password and delete them.
Fix 12: Reboot Mac in Safe Mode
Try restarting Mac in Safe Mode, this may fix the Mac can’t connect to App Store error. Turn off the Mac and then power on. Immediately press and hold the Shift button until the login screen appears.
Macos Keychain Api
Now try to use the Mac App Store.